Last updated 4 November 2026. Osteria Renata is operated by Italo and Co Pty Ltd (ABN 18 653 917 750), 436–438 High Street, Prahran VIC 3181. This policy explains how we collect, use and look after the personal information of our guests, in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Bookings: your name, phone number, email, party size, date and time, the occasion, and any notes you give us, including dietary requirements and allergies.
Enquiries: the details you send through our contact and event enquiry forms.
Event deposits: processed by Stripe through our booking system, SevenRooms.
Newsletter: your email address and name, if you sign up.
Gift vouchers: purchaser and recipient details, when you buy a voucher online.
Website use: information about how you use our website, such as pages viewed, device type and approximate location, collected through analytics tools and cookies.
Information about allergies or dietary needs can be health information. We collect it only with your consent, use it only to prepare your meal or event safely, and share it only with our team.
To take and manage your bookings and events, contact you about them, prepare for your visit, process payments, improve our service and website, and, if you’ve agreed, send you our newsletter.
We only send marketing emails or texts if you’ve agreed to receive them. Every message includes an unsubscribe option, and we action requests within 5 working days.
Service providers who help us run the restaurant: SevenRooms (reservations, guest records and email), Stripe (payments), Obee (gift vouchers), Webflow (our website and its enquiry forms) and Google (email and website analytics). We also share information where the law requires it. We don’t sell personal information.
Some of these providers store or process information outside Australia, including in the United States.
We take reasonable steps to protect your information from misuse, loss and unauthorised access, and we delete or de-identify it when we no longer need it.
You can ask for a copy of the personal information we hold about you, or ask us to correct it, by emailing ciao@osteriarenata.com.au.
Email ciao@osteriarenata.com.au and we’ll respond within 30 days. If you’re not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.
We may update this policy from time to time. The latest version is always on this page.